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HamsterDB Support

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Need help with HamsterDB? You're in the right place. All support is handled directly by the developer.

Contact Us

Email: galew5515@gmail.com

We usually reply within 24 hours (Monday–Friday).

Frequently Asked Questions

How does the callsign lookup work?

When you tap "Add Station" and enter a US callsign, the app automatically fetches name, location, and license class from Callook.info. The data is saved locally — no account required.

Why doesn't the lookup return an email address?

Callook.info does not provide email addresses in its public lookup. Use the QRZ.com lookup, copy the full result, and paste into the QRZ field. HamsterDB will automatically extract the email and other available fields.

How do I share my database with another ham?

Go to the Export screen, choose "Export to JSON". The file can be AirDropped, emailed, or shared via any app. The recipient simply uses the Import feature in HamsterDB.

Is my data really private?

Yes. Everything is stored only on your iPhone using SwiftData. No cloud, no analytics, no tracking. Apple's privacy report will confirm zero data collection.

The app crashed / lookup failed. What should I do?

Make sure you have an internet connection for lookups. Force-quit and reopen the app. If the problem continues, send us the exact callsign you tried and your iOS version.

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